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Totter + Tumble USA

Find answers to common play mat order questions at the Totter + Tumble Help Center. Get support on orders, shipping, returns, and product advice for our stylish, supportive play mats.

Help Center | Totter + Tumble USA – FAQs, Orders + Product Advice

What makes Totter + Tumble different?

I want to learn more about the Totter + Tumble founder!

What are your play mats made from?

Are your play mats safe from birth?

Do your play mats come with a warranty?

Your play mats seem quite expensive, why?

Do your prices change?

Why is there a black code on my play mat?

Our Brand and Product

What sizes do you have available?

Can you make custom sizes?

Can you make custom designs?

Why is the XL play mat so expensive?

Will the Brimfield + Portobello XL designs come in other sizes?

Will there be any new XL play mats?

I can’t decide what color to choose - help!

Can I choose each side of the play mat?

How often do you launch new designs?

Will your archived designs come back in stock?

Why are their two prices for the XL and Standard sizes?

How do I know when a playmat will be back in stock?

Our Sizes and Designs

What is the Swatch Service?

How do I return my swatches?

I used the Swatch Service but I still can’t choose a design!

Do I get a discount on a play mat when I use the Swatch Service?

Our Swatch Service

What is the difference between a Mailbox Voucher and a Digital Voucher?

Do you offer gift wrapping?

Can I add a gift note to my order?

Can you redeem a discount code when purchasing a play mat with a gift card?

Gifting Options

How do I clean my play mat?

Are your play mats waterproof?

Are your play mats stain proof?

I have a stain - help!

Why can’t I vacuum my play mat?

My play mat has a curl on the edge - help!

My play mat has a pressure indent, how can I remove it?

What flooring types are Totter + Tumble play mats suitable for?

Can I use my underfloor heating with your play mats?

How should I store my play mat when not in use?

Are Totter + Tumble play mats suitable for exercise, like pilates and yoga?

Are Totter + Tumble Playmats suitable for pets?

Care and User Support

How long does it take to receive a play mat?

How long will preorder deliveries take?

There is a problem with my delivery - help!

Where do you ship to?

Shipping Information

I want to return my play mat.

I received a gifted play mat but it isn't right, can you help me?

My gift voucher has money left on it - can I get a refund?

Returns, Refunds and Exchanges

Do you offer any first order discounts?

Do you have a Medical Professional discount?

Do you have Black Friday or other Holiday sales?

Do you sell damaged or used play mats?

I want to place a large order, do you offer a discount?

Can I earn rewards when I refer a friend?

Friends + Family Month 2025 Promotion

Coupons and Promotions

Swatchtober Play mat Giveaway Terms and Conditions

Friends + Family Month Giveaway Terms and Conditions

Giveaways and Prize Draws

What is your Refer-a-Friend Program?

What rewards can I earn?

Can anyone Refer-a-Friend?

How do I Refer-a-Friend?

Is there a maximum number of referrals I can make?

Referral Program Terms & Conditions

Friends + Family Month: Bonus Discount

Refer-a-Friend

What is an Affiliate Commission Reward?

What affiliate platforms are available and how do I apply?

Who can become an Affiliate Partner?

Do you offer gifted product?

How is this different to your Refer-A-Friend Program? (Social Snowball Tier 1)

When and how do I get paid my commission?

Affiliate Program further details

Affiliate Commission Program Terms

What is Play It Forward Rewards?

How does the referral process work?

Who can become a Rewards Partner?

How do I receive my Store Credit?

What if I can't remember or find my unique link to share?

What actions are prohibited?

Can the programme change or end?

How is this different to your Refer-A-Friend Programme (Social Snowball Tier 1)?

How is this different to your Affiliate Commission Rewards Programme (Social Snowball Tier 2)?

How is my personal data used?

Totter + Tumble Play It Forward Rewards

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