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Totter + Tumble USA

Find answers to common play mat order questions at the Totter + Tumble Help Center. Get support on orders, shipping, returns, and product advice for our stylish, supportive play mats.

Help Center | Totter + Tumble USA – FAQs, Orders + Product Advice

Our warehouse team work hard to have in-stock play mats dispatched within 1-2 working days. You should expect your playmat to take 5-7 days to arrive on your doorstep once shipped. 

These Terms & Conditions apply to the Swatchtober promotional offer available on www.totterandtumble.com. For more information about the Swatch Service and returns process, please visit https://totter-and-tumble-usa.gorgias.help/en-US/articles/our-sw

These Terms &amp; Conditions apply to the Swatchtober promotional offer available on&#xA0;<a href="https://www.totterandtumble.com/" target="_blank" draggable="false" rel="noopener">www.totterandtumble.com</a>.For more information about the Swatch Service and returns process, please visit https://totter-and-tumble-usa.gorgias.help/en-US/articles/our-swatch-service-167352 Free swatches<ul><li>Customers may order up to two free swatches per person while stocks last. The Swatch Service&#x2019;s $10 non-refundable handling fee still applies.</li><li>To receive the swatch offer, sign up to the Totter + Tumble newsletter and use code SWATCH2026 at checkout.</li><li>The code is valid from October 1 through November 1, 2026, inclusive, based on UK time. It cannot be applied after checkout or combined with another discount code.</li></ul> Prize draw<ul><li>Customers who return their swatches by post so that Totter + Tumble receives them by 30 November 2026 will automatically be entered into a prize draw for one Compact playmat in an available design of their choice. Only swatches obtained through this promotion qualify.</li><li>If the winner has already purchased a playmat from totterandtumble.co.uk in October or November 2026, they may choose a refund against that purchase instead of receiving the prize. The refund will be up to $249, capped at the amount paid for the playmat. It is not available as a standalone cash payment.</li><li>The prize is non-transferable and subject to design availability.</li></ul> General<ul><li>Orders remain subject to our standard Terms of Sale and Returns Policy.</li><li>Totter + Tumble may amend or withdraw the promotion if circumstances beyond its reasonable control make this necessary, while treating existing eligible participants fairly.</li><li>These terms do not affect your rights under applicable consumer law.</li></ul>

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