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Totter + Tumble USA

<p>We can accept returns or exchanges on gifted play mats so long as the play mat is unused, in its original packaging and was ordered within the last 30 days. Please reach out and we will do all we can to assist you with a return.</p>

We can accept returns or exchanges on gifted play mats so long as the play mat is unused, in its original packaging and was ordered within the last 30 days. Please reach out and we will do all we can to assist you with a return.

I received a gifted playmat but it isn't right, can you help me?

Returns, Refunds and Exchanges

What makes Totter + Tumble different?

I want to learn more about the Totter + Tumble founder!

What are your play mats made from?

Are your play mats safe from birth?

Do your play mats come with a warranty?

Your play mats seem quite expensive, why?

Do your prices change?

Why is there a black code on my play mat?

Our Brand and Product

What sizes do you have available?

Can you make custom sizes?

Can you make custom designs?

Why is the XL play mat so expensive?

Will the XL designs come in other sizes?

Will there be any new XL play mats?

I can’t decide what color to choose - help!

Can I choose each side of the play mat?

How often do you launch new designs?

Will your archived designs come back in stock?

Our Sizes and Designs

What is the Swatch Service?

How do I return my swatches?

I used the Swatch Service but I still can’t choose a design!

Do I get a discount on a play mat when I use the Swatch Service?

Our Swatch Service

What is the difference between a Mailbox Voucher and a Digital Voucher?

Do you offer gift wrapping?

Can I add a gift note to my order?

Can you redeem a discount code when purchasing a play mat with a gift card?

Gifting Options

How do I clean my play mat?

Are your play mats waterproof?

Are your play mats stain proof?

I have a stain - help!

Why can’t I vacuum my play mat?

My play mat has a curl on the edge - help!

My play mat has a pressure indent, how can I remove it?

What flooring types are Totter + Tumble play mats suitable for?

Can I use my underfloor heating with your play mats?

How should I store my play mat when not in use?

Are Totter + Tumble play mats suitable for exercise, like pilates and yoga?

Are Totter + Tumble Playmats suitable for pets?

Care and User Support

How long does it take to receive a play mat?

How long will preorder deliveries take?

There is a problem with my delivery - help!

Where do you ship to?

Shipping Information

I want to return my play mat.

I received a gifted play mat but it isn't right, can you help me?

My gift voucher has money left on it - can I get a refund?

Do you offer any first order discounts?

Do you have a Medical Professional discount?

Do you have Black Friday or other Holiday sales?

Do you sell damaged or used play mats?

I want to place a large order, do you offer a discount?

Coupons and Promotions

Customer Survey Prize Draw - January 2025

Giveaways and Prize Draws

What is your Refer-a-Friend Program?

What rewards can I earn?

Can anyone Refer-a-Friend?

How do I Refer-a-Friend?

Is there a maximum number of referrals I can make?

Referral Program Terms & Conditions

Refer-a-Friend

I received a gifted play mat but it isn't right, can you help me?Updated 8 months ago